Privacy Policy

1. Introduction

Samsara Sanctuary ("we," "us," "our," or "Company") respects the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, postal address, date of birth, payment information
• Guest Information: Wellness preferences, dietary requirements, accommodation preferences, emergency contact details
• Technical Data: IP address, browser type, operating system, pages visited, time and date of visits
• Communication Data: Correspondence with our team, feedback, testimonials, and reviews

3. How We Use Your Information

We use the information we collect in the following ways:

• To process and confirm your reservations and payments
• To provide personalized wellness experiences and accommodate special requests
• To communicate with you about your stay and any updates
• To send promotional materials and newsletters (with your consent)
• To improve our website and services
• To comply with legal and regulatory obligations

4. Data Security

We implement comprehensive security measures to protect your personal information. Our website uses SSL encryption for all transactions. Your payment information is processed through secure, PCI-compliant payment gateways. We restrict access to your personal data to authorized personnel only who need it to perform their duties. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. These cookies help us understand your preferences and improve our services. You can control cookie settings through your browser preferences. We also use analytics tools to track website usage patterns and improve our digital presence.

6. Third-Party Services

We may share your information with trusted third parties who assist us in operating our website and providing services, including payment processors, email service providers, and booking management systems. These parties are bound by confidentiality agreements and use your information only as necessary to provide services to us.

7. Your Rights

You have the following rights regarding your personal information:

• Right to access your personal data
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to opt-out of marketing communications
• Right to data portability

To exercise these rights, please contact us at privacy@samsara.com

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our website and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we discover we have inadvertently collected information from a child, we will delete such information promptly.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Samsara Sanctuary
108 Moo 3, Taling Ngam
Koh Samui, Surat Thani 84140
Thailand

Email: privacy@samsara.com
Phone: +66 77 999 888